Welcome members and greet people who visit the business Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e. g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Process transactions (cash and credit cards) and issue receipts Update members records with contact and billing details, appointments and services offered Assist members and visitors with any inquiries in a polite manner Do reservation for massage & CRYO sessions Report any maintenance/system issues on the spot to the management Perform other related duties as required