TRAVEL AGENT NEEDED role is to help people plan, choose and arrange their holiday. They will usually work to a budget set out by whoever is planning the holiday. They also offer advice and opinions on where to go and local tourist attractions, events and customs. ALSODesigning and developing a tour. Determining an itinerary, arranging for tour escorts. Assisting the overseas tour operating partner company in developing brochure content and marketing programmes. Making travel and accommodation reservations. Offering face to face and telephone advice to customers. Quoting holidays and converting these to bookings. Maximising sales and customer holiday experience by suggesting upgrades. Offering excellent customer service, dealing with complaints in a calm and diplomatic manner. Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company’s brochures and destinations.