Operations experience in Banking/Customer service/Call center industry Preferred!Monitor day-to-day operations, while tracking and reporting on performance and recommending actionable improvements as necessaryCommunicating with customers to respond to issues or concerns they may have regarding their orderReviewing operational procedures to improve efficiency and reduce costsReporting operational data to supervisors or department heads as needed·Train and on board new employees on operational protocols to ensure all staff members adhere to standard operating procedures (SOP’s)· Develops, prepares, and presents program reports; maintains comprehensive program records and statistical information·Ability to develop, evaluate, and edit the content, structure, and format of a range of written materials.