Telephone Operator job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3501 - 4000 AED
Description
Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards. Write down messages accurately for our guests and deliver messages in a timely manner. Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc. In case of emergency, handles all communications for the hotel whilst serving as the communication center. Monitor TV channels in addition to outlets’ and public area’s music to ensure smooth and proper functioning. In case of emergency, handle all communications for the hotel whilst serving as the communication center. Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge. Maintain the neatness of their working area at all time.