Customer Service Agent job in Dubai

Description

Join our dynamic team as a Customer Service Representative and be the face of our esteemed company in Dubai. If you have a passion for delivering exceptional service, solving problems, and making customers smile, we want you!Responsibilities:Customer Engagement: Interact with customers via phone, email, and in-person, addressing inquiries, resolving issues, and ensuring a positive experience. Product Knowledge: Stay updated on our products/services to provide accurate information and make tailored recommendations. Problem-Solving: Effectively resolve customer complaints and concerns, turning challenges into opportunities. Order Processing: Assist customers with placing orders, tracking shipments, and processing returns. Documentation: Maintain detailed and accurate customer records and communication history. Requirements:Excellent communication skills in English; proficiency in additional languages is a plus. Previous customer service experience preferred but not required; training will be provided. Empathetic attitude and a genuine desire to assist customers. Strong multitasking abilities and attention to detail. Positive, can-do attitude and a willingness to learn.