Customer Service Executive job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3501 - 4000 AED
Description
As a Customer Service professional in the vibrant city of Dubai, you will be the frontline representative of our organization, ensuring exceptional customer experiences. Your dedication to customer satisfaction and problem-solving skills will be the cornerstone of our service excellence. Key responsibilities include:Customer Interaction: Provide prompt and courteous responses to customer inquiries via phone, email, and chat, addressing their needs and concerns effectively. Issue Resolution: Resolve customer issues and concerns promptly, finding creative solutions while adhering to established policies and procedures. Product Knowledge: Maintain comprehensive knowledge of our products and services to assist customers accurately. Order Management: Process customer orders, returns, and exchanges efficiently, ensuring accuracy and timeliness. Complaint Handling: Handle customer complaints and escalations with empathy and professionalism, working to achieve fair and satisfactory resolutions. Documentation: Maintain accurate records of customer interactions and transactions in the customer relationship management (CRM) system. Feedback Collection: Gather and relay customer feedback to improve our products and services continually. Requirements:Excellent communication skills in English (multilingual skills are a plus). Strong problem-solving abilities and a customer-centric mindset. Proficiency in customer service software and CRM systems. Empathetic and patient demeanor. Knowledge of Dubai’s local culture and customer expectations.