Customer Service Representative job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
2501 - 3000 AED
Description
Job Title: Customer Service RepresentativeLocation: Dubai, UAEJob Description: We are looking for a customer-focused and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues to ensure a positive experience. The Customer Service Representative will play a key role in maintaining customer satisfaction and building strong relationships with our clientele. Key Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner Provide accurate information about products, services, and company policies Assist customers with order placement, tracking, and product-related questions Resolve customer issues and complaints with empathy and efficiency Collaborate with other departments to ensure customer needs are met Maintain detailed and accurate customer records Upsell and cross-sell products or services when applicable Contribute to the improvement of customer service processes and proceduresRequirements: Proven experience as a Customer Service Representative or in a similar role Strong communication and interpersonal skills Ability to remain calm and professional in high-pressure situations Excellent problem-solving and conflict resolution abilities Proficient in using customer service software and Microsoft Office Suite Positive and customer-oriented attitude High school diploma or equivalent; additional education is a plusBenefits: Competitive salary and performance-based bonuses Opportunities for career development and advancement Health insurance and other benefits Collaborative and team-oriented work environment