Guest Service Supervisor job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3501 - 4000 AED
Description
Job Title: Guest Service SupervisorLocation: Jumeirah, DubaiJob Description: We are seeking an experienced and customer-focused individual to join our team as a Guest Service Supervisor in Jumeirah. The ideal candidate will play a key role in ensuring the highest level of service and satisfaction for our guests. The Guest Service Supervisor will lead a team of service professionals and contribute to the overall success of our luxury hotel. Key Responsibilities: Oversee the daily operations of the guest services department Train and supervise guest service staff to ensure exceptional service standards Handle guest inquiries, requests, and concerns in a professional and efficient manner Coordinate with other hotel departments to meet guest needs Assist in managing reservations, check-ins, and check-outs Monitor guest feedback and implement improvements as needed Conduct regular team meetings and performance evaluations Resolve escalated issues and ensure guest satisfaction Maintain a positive and welcoming atmosphere for guestsRequirements: Proven experience in a guest service or supervisory role within a luxury hotel Strong leadership and interpersonal skills Excellent communication and problem-solving abilities Knowledge of hotel operations and hospitality industry standards Proficiency in using hotel management software and systems Impeccable grooming and professional appearance High school diploma or equivalent; additional education in hospitality is a plusBenefits: Competitive salary and performance-based bonuses Opportunities for career development and advancement Employee discounts and other benefits Supportive and collaborative work environment