Customer Service Representative job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3001 - 3500 AED
Description
Job Title: Customer Service RepresentativeLocation: Dubai, UAEJob Description:We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives. The Customer Service Representatives will serve as the first point of contact for our customers, providing exceptional service and addressing inquiries and concerns. Key Responsibilities: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner Assist customers with product information, order placement, and issue resolution Provide accurate and detailed information about company products, services, and policies Process customer orders, returns, and exchanges efficiently Collaborate with internal teams to ensure customer needs are met Maintain a positive and empathetic attitude towards customers Document customer interactions and feedback for continuous improvement Stay informed about product updates and promotions to effectively assist customers Meet or exceed customer service performance metrics and targetsRequirements: Previous experience in customer service or a related role is preferred Strong communication and interpersonal skills Ability to navigate computer systems and multitask effectively Positive attitude, patience, and a genuine desire to help customers Problem-solving skills and ability to handle challenging situations with professionalism High school diploma or equivalentBenefits: Competitive hourly wage plus performance-based incentives Opportunities for career development and advancement Health insurance and other benefits Positive and collaborative work environment