Guest Service Manager job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
4001 - 5000 AED
Description
Job Title: Guest Service ManagerLocation: Dubai, UAEJob Description: Join our hospitality team as a Guest Service Manager and lead the efforts to ensure exceptional guest experiences. We are seeking an experienced and customer-focused individual to manage and elevate our guest services. Key Responsibilities: Oversee and coordinate all guest service activities Train, supervise, and mentor front desk staff Develop and implement guest service policies and procedures Monitor guest satisfaction and respond to feedback and reviews Handle guest inquiries, requests, and complaints in a professional manner Collaborate with other departments to enhance the overall guest experience Ensure the front desk operates smoothly and efficiently Implement and maintain guest service standards Assist in recruiting and onboarding new guest service staff Prepare reports on guest service performance and trendsRequirements: Proven experience in a guest service or hospitality management role Excellent communication and interpersonal skills Strong leadership and team management abilities Ability to handle challenging guest situations with diplomacy Familiarity with hotel management software Bachelor’s degree in Hospitality, Business, or a related field is preferredBenefits: Competitive salary based on experience Opportunities for career development and advancement Positive and collaborative work environment Health insurance and other benefits