Call Center Agent job in Dubai

Description

Job Opportunity: Call Center AgentJoin our dynamic team as a Call Center Agent in Dubai and contribute to delivering excellent customer service!Key Responsibilities:Inbound Calls: Handle incoming calls from customers, addressing inquiries and providing information. Outbound Calls: Make outbound calls to follow up on customer requests and ensure satisfaction. Issue Resolution: Resolve customer complaints and concerns in a professional and efficient manner. Product Knowledge: Maintain a good understanding of products/services to assist customers effectively. Documentation: Accurately document customer interactions and details for future reference. Requirements:Previous experience in a call center or customer service role is preferred. Excellent communication skills in English; additional languages are a plus. Ability to remain calm and focused under pressure. Good problem-solving skills and attention to detail. Familiarity with CRM systems is an advantage. Location: Dubai, UAE

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