Customer Service Representative job in Dubai
-
Job for
Full-time
-
Location
Dubai
-
Experience:
0 to 2 years
-
Salary per month
3001 - 3500 AED
Description
Job Title: Customer Service RepresentativeLocation: Dubai, UAEJob Description: Join our team as a Customer Service Representative and be the primary point of contact for our valued customers. We are seeking individuals with excellent communication skills and a passion for delivering exceptional service. Key Responsibilities: Respond promptly to customer inquiries via phone, email, or chat Address customer concerns, resolve issues, and provide solutions Maintain a positive and empathetic attitude towards customers Assist customers in navigating our products or services Process orders, returns, and exchanges accurately Keep records of customer interactions and transactions Collaborate with other team members to ensure customer satisfaction Stay informed about product/service features and updates Identify and escalate priority issues to the appropriate department Provide feedback on customer concerns to improve products or servicesRequirements: Proven experience as a Customer Service Representative or in a similar role Excellent communication and interpersonal skills Ability to handle challenging customer situations with professionalism Familiarity with CRM systems and customer service software Strong problem-solving and multitasking abilities Positive and customer-focused attitude High school diploma or equivalent; additional education is a plusBenefits: Competitive salary based on experience Opportunities for career development and advancement Positive and collaborative work environment Health insurance and other benefits