Call Center Agent job in Dubai

Description

Job Opportunity: Call Center AgentAre you a customer-oriented individual with excellent communication skills? Join our team as a Call Center Agent in Dubai!Responsibilities:Handle inbound and outbound customer calls professionally and efficiently. Provide information about products and services, answer questions, and address concerns. Process orders, forms, and applications. Document all call information accurately. Follow communication scripts and guidelines. Identify and escalate priority issues to the appropriate channels. Keep records of customer interactions and transactions. Requirements:Proven experience as a call center agent or similar customer service role. Strong verbal communication and active listening skills. Ability to handle stressful situations calmly and professionally. Familiarity with CRM systems and practices. Customer focus and adaptability to different personality types. High school diploma; additional certification is a plus. Location: Dubai, UAE

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