Call Center Clerk job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3001 - 3500 AED
Description
Job Title: Call Center ClerkLocation: Dubai, UAEJob Description: Join our customer service team as a Call Center Clerk and play a crucial role in delivering exceptional service to our clients. We are seeking a detail-oriented and customer-focused individual to handle inquiries, provide information, and ensure positive customer interactions. Key Responsibilities: Answer and respond to incoming calls from customers Provide information, answer inquiries, and resolve customer issues Input customer data and update records in the database Follow call scripts and guidelines for consistent communication Escalate complex issues to appropriate departments or supervisors Maintain accurate and up-to-date information in customer files Generate reports and assist in data analysis as needed Collaborate with team members to achieve service targets Uphold a high standard of professionalism and customer service Participate in training sessions and stay updated on product knowledgeRequirements: Previous experience in a call center or customer service role is preferred Strong communication and interpersonal skills Ability to handle a high volume of calls efficiently Proficiency in data entry and computer skills Detail-oriented with good organizational abilities Patience and empathy in dealing with customer inquiries Availability to work flexible hours, including evenings and weekends High school diploma or equivalentBenefits: Competitive hourly wage Opportunities for career development and advancement Positive and collaborative work environment Health insurance and other benefits