Customer Service Assistant job in Dubai

Description

As a Customer Service Assistant, you will be an integral part of our customer service team, providing support and assistance to ensure a positive experience for our clients. Your responsibilities will include:Responding promptly to customer inquiries via phone, email, or in-person interactions. Providing accurate information about products/services, pricing, and company policies. Assisting customers in resolving issues, complaints, or technical difficulties with empathy and professionalism. Processing orders, returns, and exchanges efficiently and accurately. Maintaining customer records and updating databases with relevant information. Collaborating with other departments to address customer needs and improve service quality. Contributing ideas and feedback to enhance the overall customer service experience. Requirements: Excellent communication skills, both verbal and written. Strong interpersonal skills with a customer-centric approach. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Ability to multitask, prioritize, and work well under pressure. A positive attitude and willingness to learn and adapt in a fast-paced environment. Benefits: Competitive salary and benefits package. Opportunities for career growth and advancement within the company. A supportive and collaborative work culture. Ongoing training and development programs.