Customer Service Representative job in Dubai

Description

Exciting Opportunity: Customer Service RepresentativeAre you passionate about providing excellent customer service? Join our team in Dubai as a Customer Service Representative and play a key role in ensuring customer satisfaction. Responsibilities:Respond to customer inquiries via phone, email, and chat. Resolve customer issues and concerns in a timely and efficient manner. Provide information about products or services and assist in the order process. Maintain accurate records of customer interactions and transactions. Collaborate with other team members to address customer needs. Stay informed about company products, services, and policies. Handle escalated issues and ensure resolutions meet customer expectations. Requirements:Previous experience in customer service is a plus. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Problem-solving skills and a customer-centric mindset. Proficient in using customer service software and tools. Flexibility to work in shifts. Location: Dubai, UAE