Responsibilities:Respond to customer inquiries via phone, email, and chat. Assist customers in resolving issues and addressing concerns. Provide information about products/services and promotions. Process orders, returns, and exchanges accurately and efficiently. Maintain customer records and update information as needed. Collaborate with team members to ensure excellent customer service. Requirements:Proven experience as a Customer Service Agent or in a similar role. Excellent communication and interpersonal skills. Ability to handle a high volume of inquiries with professionalism. Familiarity with CRM software and customer service best practices. Positive attitude and a commitment to customer satisfaction.