Call Center Customer Service job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3001 - 3500 AED
Description
Customer Assistance: Handle incoming calls from customers, addressing inquiries, resolving issues, and providing information about our products/services. Problem Resolution: Identify and escalate priority issues, ensuring prompt resolution and customer satisfaction. Maintain Records: Accurately document customer interactions and transactions in the CRM (Customer Relationship Management) system. Product Knowledge: Develop a comprehensive understanding of company products/services to effectively assist customers. Adherence to Procedures: Follow established procedures and guidelines to deliver consistent and high-quality service. Upselling and Promotion: Identify opportunities to upsell products or services, contributing to revenue generation.