IT Support Staff job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3501 - 4000 AED
Description
We are currently seeking a talented and customer-focused IT Support Staff with a specialization in software to join our IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering top-notch support to end-users. This role involves providing assistance with software-related issues, troubleshooting, and collaborating with other IT professionals to ensure the smooth operation of our software systems. Responsibilities:Provide technical support to end-users regarding software applications and systems Troubleshoot and resolve software-related issues, escalating when necessary Install, configure, and update software applications on end-user devices Collaborate with software developers and IT teams to identify and resolve technical issues Assist in software testing, updates, and deployment processes Maintain accurate documentation of software-related processes and solutions Educate end-users on software usage and best practices Stay updated on industry trends and advancements in software technology Participate in IT projects related to software implementation and upgrades Qualifications:Strong understanding of software troubleshooting and problem-solving Familiarity with a variety of operating systems and software platforms Excellent communication and interpersonal skills Ability to work independently and collaboratively in a team environment Certifications in relevant software and IT support areas are a plus