Customer Service Representative job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3001 - 3500 AED
Description
Job Title: Customer Service RepresentativeLocation: Dubai, UAEJob Type: Full-timeJob Description:We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our customers, providing excellent service and resolving inquiries. If you have strong communication skills, a positive attitude, and enjoy helping others, we encourage you to apply. Responsibilities: Respond to customer inquiries via phone, email, or chat in a professional and timely manner Provide information about products, services, and policies Assist customers in placing orders, tracking shipments, and resolving issues Collaborate with other departments to ensure customer satisfaction Record and maintain accurate customer information in the database Follow up with customers to ensure resolution of concerns and gather feedback Identify opportunities for process improvement and share customer insights with the teamRequirements: Previous experience in customer service or a related field is a plus Strong communication and interpersonal skills Ability to remain calm and professional in challenging situations Problem-solving and decision-making abilities Familiarity with CRM systems is an advantage High school diploma or equivalentBenefits: Competitive hourly wage Health insurance Retirement savings plan Training and development opportunities Collaborative and team-oriented work environment Opportunities for career advancement within the company