Call Center Associates job in Dubai

Description

Job Title: Call Center AssociatesLocation: Dubai, UAEJob Type: Full-timeJob Description: We are expanding its team and looking for dedicated and customer-focused individuals to join us as Call Center Associates. As a Call Center Associate, you will be a crucial part of our customer support team, assisting clients with inquiries and providing excellent service. If you have strong communication skills, a positive attitude, and enjoy working in a fast-paced environment, we encourage you to apply. Responsibilities: Handle inbound and outbound customer calls professionally and efficiently Provide information about products, services, and company policies Resolve customer inquiries and concerns in a timely and effective manner Document customer interactions and maintain accurate records Collaborate with team members to meet service level agreements Follow established scripts and procedures for consistency Identify opportunities for process improvement and share feedback Meet or exceed performance targets and metricsRequirements: Previous experience in a call center or customer service role is a plus Strong communication and interpersonal skills Ability to multitask and navigate through computer systems Problem-solving and decision-making abilities Familiarity with CRM systems is an advantage High school diploma or equivalentBenefits: Competitive hourly wage Health insurance Retirement savings plan Training and development opportunities Collaborative and team-oriented work environment Opportunities for career advancement within the company