Job Responsibilities: Provide first-level technical support to end-users. Troubleshoot and resolve hardware and software issues. Assist in the installation and configuration of IT equipment. Respond to IT-related inquiries and service requests. Document and maintain accurate records of support activities. Requirements: Previous experience as a Help Desk Specialist or in a similar role. Strong knowledge of IT hardware, software, and operating systems. Excellent communication and customer service skills. Ability to analyze and solve technical problems efficiently. IT certifications (e. g. , CompTIA A+, Microsoft Certified IT Professional) are a plus. Benefits: Competitive salary and benefits package. Training and professional development opportunities. Collaborative and dynamic work environment.