Customer Service Representative job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3001 - 3500 AED
Description
Job Title: Customer Service RepresentativeLocation: Dubai, UAEJob Type: Full-timeJob Description: We are currently seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. If you have excellent communication skills, a passion for helping others, and enjoy working in a dynamic team environment, we encourage you to apply. Responsibilities: Respond to customer inquiries via phone, email, and live chat Provide accurate information and assistance in a friendly and professional manner Process orders, returns, and exchanges Resolve customer issues and complaints promptly and effectively Collaborate with other departments to address customer needs Maintain up-to-date knowledge of products and services Document and track customer interactions in the CRM system Identify opportunities for process improvement and customer satisfactionRequirements: Proven experience as a Customer Service Representative or in a similar role Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask in a fast-paced environment Familiarity with customer service software and CRM systems High school diploma or equivalentBenefits: Competitive salary Health insurance Retirement savings plan Training and development opportunities Collaborative and team-oriented work environment Opportunities for career advancement within the company