Roles & Responsibilities Greeting visitors Managing security and telecommunications systems Handling queries and complaints via phone, email and general correspondence Transferring calls as necessary Taking and ensuring messages are passed to the appropriate staff member in time Receiving, sorting, distributing and dispatching daily mail Coordinating internal and external events Managing office inventory such as stationery, equipment and furniture Overseeing office services like cleaners and maintenance service providers Maintaining safety and hygiene standards of the reception area