Call Center Representative job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
4001 - 5000 AED
Description
**Job Title: Call Center Representative****Location:** Dubai, UAE**Job Description:** We are seeking a motivated and customer-oriented Call Center Representative to join our team in Dubai. The successful candidate will handle customer inquiries, provide product and service information, and resolve any emerging issues that our clients might face with accuracy and efficiency. This role requires excellent communication skills and a passion for delivering top-notch customer service. **Responsibilities:** – Manage large amounts of inbound and outbound calls in a timely manner. – Follow communication “scripts” when handling different topics. – Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. – Build sustainable relationships and engage customers by taking the extra mile. – Keep records of all conversations in our call center database in a comprehensible way. – Meet personal/team qualitative and quantitative targets. – Provide accurate, valid, and complete information by using the right methods/tools. – Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. – Maintain a high level of professionalism, empathy, and patience with customers. **Qualifications:** – Proven customer support experience or experience as a Call Center Representative. – Track record of over-achieving quota. – Strong phone and verbal communication skills along with active listening. – Familiarity with CRM systems and practices. – Customer focus and adaptability to different personality types. – Ability to multi-task, set priorities, and manage time effectively. – High school diploma; additional qualifications will be a plus. **Skills:** – Communication Skills – Customer Service – Problem-Solving – Time Management – Active Listening – Proficiency in CRM Systems – Adaptability – Multitasking