Customer Service Representative job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3501 - 4000 AED
Description
As a Customer Service Representative (CSR) at our office, you will be the primary point of contact for our customers, providing them with assistance, information, and support to ensure a positive experience. You will play a crucial role in representing our company and building strong relationships with our valued customers. Responsibilities: • Respond to customer inquiries and provide accurate information about products/services, pricing, availability, and order status via phone, email, chat, or other communication channels. • Assist customers with placing orders, processing returns, and resolving issues or concerns in a timely and professional manner. • Handle customer complaints and escalate complex issues to the appropriate department or supervisor for resolution. • Maintain a high level of product knowledge to effectively address customer inquiries and provide personalized recommendations or solutions. • Process orders, payments, and returns accurately and efficiently using our CRM (Customer Relationship Management) system or other software platforms. • Follow up with customers to ensure satisfaction, gather feedback, and address any additional needs or concerns. • Collaborate with other departments, such as sales, marketing, and logistics, to coordinate customer requests and ensure a seamless customer experience. • Keep accurate records of customer interactions, transactions, and inquiries in our CRM system for future reference and analysis. • Stay informed about company policies, procedures, and promotions to effectively communicate with customers and provide accurate information. • Continuously strive to meet or exceed performance targets, including customer satisfaction metrics, response times, and resolution rates. Qualifications: • High school diploma or equivalent; additional education or training in customer service or a related field is a plus. • Previous experience in customer service, call center, or retail environment preferred. • Excellent communication skills, both verbal and written, with the ability to articulate information clearly and professionally. • Strong interpersonal skills and a customer-focused approach, with the ability to empathize with customers and resolve issues effectively. • Proficiency in using computers and customer service software, including CRM systems and Microsoft Office Suite. • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. • Positive attitude, patience, and resilience in handling challenging situations or difficult customers. • Ability to work independently and as part of a team, with a willingness to collaborate and support colleagues. • Flexibility to work shifts, including evenings, weekends, and holidays, as required by the business. NOTE: APPLY IF YOU ARE INSIDE UAE.