Customer Service Representative job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
3001 - 3500 AED
Description
Job Summary: The Customer Service Representative is responsible for providing excellent customer support and service through various communication channels. This role involves handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused attitude. Key Responsibilities:Customer Support:Handle customer inquiries via phone, email, chat, and in-person. Provide accurate information about products, services, and policies. Assist customers with orders, returns, and exchanges. Complaint Resolution:Address and resolve customer complaints promptly and professionally. Escalate issues to supervisors or relevant departments when necessary. Follow up with customers to ensure their issues are resolved satisfactorily. Order Processing:Process customer orders and ensure timely delivery. Update customers on the status of their orders. Coordinate with logistics and warehouse teams to manage order fulfillment. Record Keeping:Maintain accurate records of customer interactions and transactions. Update customer information in the database. Prepare reports on customer feedback, trends, and areas for improvement. Sales Support:Promote and upsell products and services to customers. Inform customers about promotions, discounts, and special offers. Assist with billing and payment processing. Communication:Communicate effectively with customers, team members, and other departments. Provide feedback to management on customer issues and suggest improvements. Participate in team meetings and training sessions. Customer Relationship Management:Build and maintain strong customer relationships. Ensure a positive customer experience by addressing their needs and concerns. Follow up with customers to ensure ongoing satisfaction. Qualifications and Skills:High school diploma or equivalent; additional qualifications in customer service or a related field are a plus. Proven experience as a customer service representative or in a similar role. Proficiency in MS Office and customer service software (e. g. , CRM systems). Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to handle stressful situations and manage multiple tasks simultaneously. Customer-focused attitude and a passion for providing excellent service. Additional Requirements:Fluency in English; knowledge of Arabic or other languages is an advantage. Flexibility to work various shifts, including evenings, weekends, and holidays. Professional appearance and grooming standards.