Front Office Staff job in Dubai
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Job for
Full-time
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Location
Dubai
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Experience:
0 to 2 years
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Salary per month
2001 - 2500 AED
Description
Job Position: Front Office StaffLocation: DubaiJob Description:We are seeking a professional and customer-focused Front Office Staff member to join our team in Dubai. As a member of the Front Office team, you will be the first point of contact for guests and play a key role in ensuring a positive experience for all visitors. Responsibilities:Greet and welcome guests with a warm and friendly demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle guest inquiries and provide information about the hotel, services, and local attractions. Answer phone calls, emails, and other forms of communication in a professional and timely manner. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Manage room reservations and handle any changes or cancellations. Process payments, issue receipts, and manage the cash register. Maintain a clean and organized front desk area. Address and resolve guest complaints or issues promptly and professionally. Assist in managing guest luggage and providing assistance as needed. Uphold hotel policies and procedures, ensuring a safe and secure environment for all guests. Requirements:High school diploma or equivalent; a degree in hospitality management is a plus. Proven experience as a Front Office Staff or in a similar customer service role. Strong communication and interpersonal skills. Proficiency in using hotel management software and office equipment. Excellent organizational and multitasking abilities. Ability to handle stressful situations calmly and effectively. A positive attitude and a commitment to delivering exceptional guest service. Flexibility to work in shifts, including nights, weekends, and holidays. Knowledge of additional languages is an advantage. Benefits:Competitive salary package. Opportunities for career growth and development. Health insurance and other employee benefits. A dynamic and supportive work environment.