Customer Engagement: Handle high inbound and outbound customer calls efficiently and courteously. 2. Service Knowledge: Provide accurate and comprehensive information to customers, instilling confidence in their purchase decisions. 3. Problem Solving and Resolution: Analyze and resolve customer issues efficiently and effectively. 4. Documentation and Reporting: Maintain detailed and accurate records of customer interactions, including call logs and notes. REQUIREMENTS Minimum of a high school diploma (Bachelor’s degree preferred). Proven track record in a call center or customer service role,